The IT Technician will be the first point of contact for the organization when support is needed by end users. They will also be responsible for the setup and maintenance of all computers within the organization. This includes application support for all business applications as well as supporting cybersecurity efforts to keep all computers compliant with security guidelines. Please note this role will require the incumbent to work on-site and work remotely only on a, as needed basis.
Duties and Responsibilities
Responsible for provisioning equipment for new hires
First line of support for troubleshooting software and hardware issues
Apply patches/software updates as needed or as requested by cybersecurity team Help provision new user accounts
Assign new employees training and policies through our Quality Management System
Train and assist users in using Office 365 suite of applications
Review and respond to security reports/alerts
Maintain helpdesk queue, ensuring quick service and reliable documentation of incidents
Assist in escorting visitors into the server room
Subject matter expert for our remote management tool
All other duties as assigned
Knowledge of PC hardware
Experience with Windows 7/8/10/11
Ability to troubleshoot
Outstanding customer service and communication skills
Attention to detail
Able to work independently or as part of a team
Degree in technology or related certifications
Welcome to an established company, with a proven product, and a start-up feel. We have designed, developed, manufactured, sold, and serviced the Sonablate HIFU ablation device for over two decades, receiving 510K de novo clearance with the FDA in 2015. The Sonablate device is cleared in more than 50 countries, including a CE Marking in the European Union and approval from the National Medical Products Administration in China.
Sonablate Corp. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.