Updated: Oct 13
The Service Engineer should be a detail-oriented, deadline-driven candidate who is excited about joining a growing company. The Service Engineer’s responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals. You should provide friendly, efficient service at all times.
To be successful in this role, the Service Engineer should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.
Service & maintain all equipment in use worldwide.
Approve ultrasound equipment as safe for use by conducting tests as outlined in procedure; ensure adherence to set procedures and codes of practice; make factory approved modifications and upgrades as set out in ‘Service Bulletins’ &/or as outlined in procedure.
Install new ultrasound equipment by commissioning calibrating and testing performance.
Maintain ultrasound equipment by completing preventive maintenance schedules; conducting tests; following manufacturers’ instructions; troubleshooting, repairing diagnosed faults and if needed calling for expert advice from the manufacturer.
Maintain ultrasound equipment supplies inventory.
Travel to domestic & international customer sites (specifically to provide engineering services per description). Services are primarily rendered weekdays (Monday-Friday); however, some travel and service requirements may occur on weekends (Saturdays and Sundays), as required. Travel to customer sites may occur during business working hours as well as non-business hours.
Organize logistics for both consumables and device movements for treatments.
Document servicing and complaint handling activities in accordance with company procedures and external regulatory requirements.
Co-ordinates and implements all mobile and static Sonablate logistics.
Address all daily administrative tasks in relation to the workshop/Service Depot.
Provide telephone support to users, engineers & distributors across all territories.
Train users to utilize equipment in a safe manner including first line test procedures as outlined in procedure.
All other duties, as assigned.
Bachelor's degree in Biomedical Engineering or Biomedical Engineering Technology, preferred, or equivalent combination of education and experience.
A minimum of 1-3 years related experience, required.
Strong interpersonal and communication skills, both written and verbal, in English, required.
Electromechanical analysis and troubleshooting experience and knowledge, preferred.
Excellent time management and organizational skills, required.
Technical writing and QC/QA systems experience, preferred.
Exposure to Hazards: electromechanical equipment, heavy lifting up to 50 pounds, occasionally.
Extensive travel (over 50%), domestic and international
Welcome to an established company, with a proven product, and a start-up feel. Sonablate Corp. was created following an acquisition of SonaCare Medical, LLC in 2021. We have designed, developed, manufactured, sold, and serviced the Sonablate HIFU ablation device for over two decades, receiving 510K de novo clearance with the FDA in 2015. The Sonablate device is cleared in more than 50 countries, including a CE Marking in the European Union and approval from the National Medical Products Administration in China.
Sonablate Corp. has two offices: one in Charlotte, NC and the other in Indianapolis, IN as well as remote employees spread out across the country. We stay focused by having monthly town hall meetings, tracking our progress toward annual goals, and passing all new projects through a rigorous vetting by our prioritization committee. We strive for transparency and clear communication throughout the company and look for candidates that want to dive in, effect change, and challenge us to become the best version of ourselves.
Our employees enjoy competitive salaries, bonus plans, and an employee stock option plan. Additionally, the company pays for 90% of the employee’s healthcare benefits, which are effective the first of the month following your first day on the job. We offer flexible working schedules for our hourly employees and a work-from-home policy for our salaried ones. We believe in giving our employees autonomy, mastery, and purpose and enjoy low turnover due to that philosophy.
Sonablate provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you’re interested in joining our team, please apply!
Equal Opportunity Employer