The Clinical Account Manager supports both internal and external stakeholders, throughout the world, from pre-sale through the life of the account. The Manager will educate sales on clinical research, changes in the field, and best practices for HIFU physicians. They will be brought into the sales process when needed to work directly with potential clients. After sale, the Manager will build and maintain relationships with the client, providing the same clinical education and serving as an expert in prostate disease management, emerging therapies, and the competitive landscape to improve the physician’s HIFU practice. Additionally, the Manager will be responsible for scheduling training with new clients, to be conducted by the Case Support Specialist.
Pre-Sale. Provide technical clinical expertise in support of the sales process to colleagues and potential customers, including education on best practice guidelines as they relate to HIFU
Account Management.
o Build and maintain relationship with key stakeholders in various accounts.
o Serve as main point of contact between customer and Sonablate from point of sale to end of relationship
o Liaise with Operating Room Management, Nursing Staff, Anesthesia for logistical support, and training staff to organize appropriate training and education.
o Liaise with Sterile Processing Departments (SPD) for logistical support, reprocessing training, and Q&A
o Encourage and facilitate case reviews related to clinical outcomes to ensure quality of treatments
Scheduling.
o Handle all scheduling requests for treatments, including setting up the remote case support software following initial training and cases
o Manage all scheduling requests for training
Subject Matter Expert.
o Responsible for training internal customer-facing employees on clinical data publications and established, as well as, emerging HIFU best practices
o Develop and maintain clinical and patient considerations training for physicians
o Attend and actively participate in meetings with relevant organizations on behalf of the company and provide feedback to the organization about landmark sessions
o Maintain expertise in prostate disease management, emerging therapies, and the competitive landscape to educate appropriate internal colleagues
Cross trained to provide back-up treatment support, as needed.
Domestic and international travel, as required to support treatments. Travel may occur on weekends or weekdays as necessary
All other duties as assigned.
Bachelors’ degree, required. Concentration in Nursing or Biomedical Engineering, preferred.
Five (5) years of medical device or nursing experience, required.
Strong verbal, written, and interpersonal communication skills, required.
Ability to professionally manage confidential information.
Ability to excel under pressure.
Strong problem-solving and motivational skills. Enthusiastically persists until corporate objectives are achieved. Possess a sense of high energy and sense of urgency to react to situations quickly and decisively.
Excellent project management skills.
Experience in training healthcare professionals and providers.
Occasionally to frequently move medical equipment weighing up to 30 pounds.
